Astra Staging (“Astra Staging,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, upload photos, request a consultation, book staging services, or otherwise communicate with us.
1. Information We Collect
Depending on how you interact with us, we may collect information such as:
- Your name
- Phone number
- Property address
- Property details and staging requirements
- Photos or other information you choose to upload
- Quote, proposal, consultation, booking, and service information
- Communications between you and Astra Staging
- Payment and transaction-related information
- Website usage information, such as IP address, browser type, device information, pages visited, and interactions with our website
- Information collected through cookies and similar technologies
Please do not submit personal information about other individuals unless you have permission to do so.
2. How We Use Your Information
We may use your information to:
- Provide estimates, quotes, and staging proposals
- Evaluate your property's staging requirements
- Respond to inquiries and consultation requests
- Schedule and provide staging and related services
- Process bookings, deposits, payments, and transactions
- Communicate with you regarding your quote, proposal, booking, or services
- Provide customer support
- Improve our website, services, and customer experience
- Measure website performance and understand how visitors use our website
- Support advertising and marketing activities where permitted by law
- Prevent fraud, misuse, or security incidents
- Meet legal, regulatory, accounting, and business requirements
We limit the collection and use of personal information to purposes that are reasonable and appropriate for our business and services.
3. Property Photos and Uploaded Content
When you upload property photos or other content through our website, we use that information to assess the property, prepare estimates or proposals, provide staging recommendations, and deliver the services you request.
Uploaded photos may contain personal belongings or other information visible within the property. We recommend that you avoid uploading images containing sensitive personal information whenever possible.
We will not use photos submitted for the purpose of obtaining a quote or staging service for public marketing or promotional purposes without appropriate permission.
4. Cookies, Analytics and Advertising
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand visitor activity, improve our services, measure advertising performance, and support our marketing activities.
These technologies may collect information such as your IP address, device and browser information, pages visited, referring websites, and interactions with our website.
We may use third-party services, including services provided by Google and other technology providers, for website analytics and advertising.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Sharing of Personal Information
We do not sell your personal information.
We may share personal information with service providers that help us operate our business, such as providers of:
- Website hosting and technology services
- Customer relationship management and business software
- Telephone, SMS, or messaging services
- Payment processing
- Analytics and advertising services
- Cloud storage and data management
- Professional, accounting, legal, or administrative services
These providers may only receive information reasonably necessary to perform services on our behalf.
We may also disclose information where required or permitted by law, including in response to lawful requests from government authorities or where necessary to protect our rights, customers, employees, or business.
6. Payment Information
Payments may be processed through third-party payment service providers.
Where a third-party payment processor is used, payment card information may be collected and processed directly by that provider and will be subject to its own privacy and security practices.
Astra Staging does not intentionally store complete credit card numbers on our website unless specifically required and handled through an appropriate secure payment system.
7. Consent and Communications
By providing personal information to us, you consent to its collection, use, and disclosure for the purposes identified at the time of collection or as otherwise described in this Privacy Policy, subject to applicable law.
If you choose to receive promotional or marketing communications from us, you may opt out at any time using the method provided in the communication or by contacting us.
Transactional and service-related communications concerning an existing inquiry, quote, proposal, booking, or service may still be sent where appropriate.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, meet legal or regulatory requirements, resolve disputes, and protect our legitimate business interests.
When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.
10. Storage and Processing Outside Canada
Some of the technology and service providers we use may store or process information outside Canada, including in the United States or other jurisdictions.
When information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law enforcement, or government authorities in accordance with those laws.
11. Accessing or Correcting Your Information
Subject to applicable law, you may request access to personal information we hold about you or ask us to correct inaccurate or incomplete information.
You may also contact us with questions about how your personal information is collected, used, disclosed, or retained.
We may need to verify your identity before responding to certain requests.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment services, or other external services.
Astra Staging is not responsible for the privacy practices or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
13. Children's Privacy
Our services are intended for adults seeking home staging and related services. We do not knowingly collect personal information directly from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact:
Privacy Officer
Astra Staging
Mississauga, Ontario, Canada
You may contact us using the contact form or by email at sales@astrastaging.com.
Website, quote and booking use is also governed by our Terms & Conditions.